Dunloe Castle Hotel : Mixed Reviews

February 13, 2008 · 1 comment

In the interest of bringing you unbiased information on Killarney this is the first in series of posts looking at accommodation options in and near the town. We’ll be presenting the good with the bad and in the interest of transparency let me confirm that we have no allegiance in any way to any hotel or other type of accommodation in Killarney.

The reviews will not be our own but will rely on the opinions submitted to review websites such as tripadvisor.com and Yahoo. To keep things interesting we welcome your comments and questions and will try to answer them as best as possible.

Dunloe Castle Hotel is described on its website as:

…5 star 110 bedroom property overlooking the famous “Gap of Dunloe” and River Laune in the county of Kerry. It is set amid 64 acres of parkland with 20 acres of sub-tropical gardens…

Wcities (an ostensibly independent information provider but not really given to ‘telling it like it is’) describes the hotel as:

This modern hotel faces the famous Gap of Dunloe. It is tastefully decorated with many interesting antiques and works of art. The staff members are helpful and friendly, and are willing to help you organise excursions and plan your stay in this beautiful part of the country. If you enjoy a game of golf, you’re spoilt for choice; there are ten championship courses nearby, including the highly regarded Killarney Golf and Fishing Club. The cocktail bar and restaurant are the perfect retreats for seeing out the remains of the day.

Room Amenities (from hotel website and yahoo)

* Air Conditioning (In Room)

* Refrigerator

* Telephone

* Television

* Daily Maid Service

* Balcony/Terrace

Hotel Details (from hotel website and yahoo)

* 110 Rooms / 4 Floors

* Built in 1965

* No Of Floors – 5

* No Of Rooms – 103

* Family Rooms

* Fitness Facility

* Swimming Pool

* Tennis Court

* Dry Cleaning

* First Class

* Health Club

* Pool (Indoor)

* Jogging Track

* Game Room

* Tennis (Indoor)

* Fishing

* Horseback Riding

* Bicycling

Visitor Reviews - Please bear in mind that there is no way to verify the identity of these opinion givers who could easily be members of staff and/or paid reviewers

2 reviews both 100% positive and both highlighted the quality of food, staff and impressive views

30 reviews (most from 2007 or 2008) with opinion extremely mixed (40% positive, 40% negative, 20% medium). Some sample comments from 2007:

Not a Five Star hotel I am afraid! Receptionist not in the least bit friendly on check in. Room very average. No wow factor in any part of the hotel.

I agree that it is a stunning location and very peaceful setting but firstly we found the staff to be quite rude, particularly a senior member of staff at the front desk. She was abrupt and unwelcoming when we arrived.

Definitely not 5 star – someone should take away 2 stars

My wife and I stayed here for a night on our honeymoon and as many others have pointed out the staff were as rude as could be

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